96bd9's Privacy Policy —
Your Data, Our Responsibility
This policy explains in detail how we ensure transparency and protection at every step of collecting, storing, and using your personal information.
1. Introduction
96bd9 ("we", "our", "platform") is a safe and reliable online casino and betting platform for users in Bangladesh. When you ("user", "you") use our website or services, your personal information is entrusted to us. The purpose of this privacy policy is to inform you how we collect, use, and protect that information.
We ask you to read and understand this policy. By using our services, you are considered to have accepted the terms set out in this policy. If you have any questions, please contact our support team.
2. What Information We Collect
96bd9 collects various types of information to run its services smoothly. A detailed breakdown by category is provided below.
2.1 Registration and Identity Information
When you create an account on 96bd9 or start using our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (in encrypted form)
- National ID or passport details (for identity verification when required)
2.2 Financial Transaction Information
To process financial transactions on our platform, we collect the following information:
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal amounts and transaction history
- Payment reference numbers
2.3 Technical and Usage Information
When you use our website, certain technical information is collected automatically:
- IP address and device type
- Browser type and operating system
- Page visit history, clicks, and session duration
- Cookie and local storage data
- Referral URL (the page from which you arrived at our site)
2.4 Communication Information
When you contact our customer support team (via live chat or email), the content of that conversation may be stored in our records and used to improve our service going forward.
3. How We Use Your Information
96bd9 uses the information it collects only for lawful and specific purposes. Our main areas of use are:
3.1 Account Management and Service Delivery
We need your information to create, verify, and manage your account. It is also essential for processing deposits and withdrawals and for issuing bonuses and rewards.
3.2 Security and Fraud Prevention
Information is used to maintain platform security and to detect and prevent potentially fraudulent activity. It is one of our key tools for blocking unauthorized access and scams.
3.3 Age and Identity Verification
96bd9 is for individuals aged 21 and above only. Verifying a user's age and identity is therefore a legal requirement, and we use your information for this purpose.
3.4 Customer Support
We use contact information to resolve your complaints and questions and to improve service quality. Our support team is available 24/7 in both Bengali and English.
3.5 Service Improvement and Analytics
We analyze usage-related information to further improve the user experience and to develop new features. This analysis may also be carried out in a fully anonymous manner.
3.6 Legal Compliance
It is our responsibility to provide necessary information in response to lawful requests from legal authorities or court orders. Sharing information in such cases is part of our legal obligations.
4. Sharing Information with Third Parties
96bd9 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
To complete financial transactions, we share relevant information with bKash, Nagad, Rocket, and Upay. This sharing is entirely secure and is limited solely to transaction verification.
4.2 Technology and Service Providers
Certain trusted technology partners that help operate our platform (such as server hosting and cybersecurity specialists) may access a limited amount of information. They are bound by agreements consistent with our privacy policy.
4.3 Legal Requirements
Necessary information may be provided to the relevant authorities as part of a valid court order, government directive, or legal investigation.
5. Data Security Measures
96bd9 follows the highest technical standards to protect your information. The key components of our security framework are described below.
5.1 SSL Encryption
All data transfers on our website are secured through SSL (Secure Sockets Layer) encryption. This means every piece of information exchanged between you and our servers is encrypted and cannot be read by any third party.
5.2 Data Storage Security
Your information is stored in secure, encrypted databases. Passwords are never stored in plain text — they are always encrypted using strong hashing algorithms.
5.3 Access Control
Within our internal team, only staff who genuinely need to do so can access your personal information. Every access is logged and regularly audited.
5.4 Security Reviews
Our platform's security undergoes regular reviews and testing. If a security vulnerability is identified, it is resolved promptly.
6. Cookie Policy
Our website uses cookies, which are stored as small data files in your browser. Cookies help us improve our service quality and personalize your experience.
6.1 Essential Cookies
These cookies are necessary to keep the platform running. Without them, login, transactions, or secure browsing are not possible. These cookies cannot be disabled.
6.2 Performance Cookies
These cookies are used to monitor website page load speed, error rates, and user behavior. The information collected this way is anonymous and is used solely for service improvement.
6.3 Functionality Cookies
These cookies are used to remember your language preferences, session settings, and other personal preferences, so you do not have to set them up again each time.
You can manage cookies from your browser settings. Keep in mind, however, that disabling certain cookies may cause some platform features to stop working properly.
7. Your Rights
96bd9 believes every user has the right to control their own information. Your rights are detailed below:
7.1 Right to Know
If you want to know what information we have collected about you, contact us. We will provide you with full details within a reasonable time.
7.2 Right to Correction
If any information in your profile is incorrect or incomplete, you have the right to have it corrected. This can be done directly through your account settings or via our support team.
7.3 Right to Deletion
You can request to close your account and have your personal information deleted. However, we may be legally obligated to retain certain information for a specified period.
7.4 Right to Data Portability
In certain circumstances, you may have the right to request your data in a structured, readable format.
7.5 Right to Object to Processing
You have the right to object to the use of your information for specific purposes. Upon receiving such a request, we will review it and take the necessary steps where reasonable.
8. Protection of Minors' Information
96bd9 is an adult entertainment platform intended only for those aged 21 and above. We do not collect information from or provide services to minors (under 21) under any circumstances.
If we become aware that a minor is using our platform, that account will be suspended immediately and steps will be taken to delete the associated information. If you are aware of a minor's account, please notify us right away.
9. Data Retention Period
We retain your information for as long as necessary and legally required. As a general policy:
- All information is retained while your account is active.
- Even after an account is closed, records of financial transactions may be retained for a set period due to legal obligations.
- Information relevant to fraud prevention or legal liability may be retained for a longer period.
- Information used for marketing or analytical purposes is deleted or anonymized once it is no longer needed.
10. Changes to This Policy
96bd9 may update this privacy policy from time to time. After each change, the "Last Updated" date at the top of the policy will be revised.
For important changes, we will try to notify you directly — via email or through a notification within the platform. Continued use of our platform after a change means you have accepted the updated policy.
We therefore advise you to visit this page regularly and stay informed about any changes.
Have a question about privacy?
Our support team is available 24/7 — in both Bengali and English.